Shipping Policy

At Threadsera, managed by Solventro Technologies, we are dedicated to providing a seamless and reliable shopping journey. In this document, “we,” “our,” and “us” represent Solventro Technologies, while “you,” “your,” and “user” denote our valued customers. At Threadsera, we prioritize quick and efficient dispatch of your purchases. This Shipping and Delivery Policy explains the terms governing the shipment of products ordered through our platform. By confirming a purchase, you agree to abide by the provisions in this policy. 

Shipping Locations 

We currently deliver orders to all serviceable pin codes across India. At present, we do not support overseas or international shipping. 

Processing Time 

Orders are usually processed within 1-2 working days (excluding weekends and national holidays) from the date of order confirmation. 
After processing, a confirmation email will be sent to you with the relevant order details. 

Delivery Timeline 

Our standard delivery window ranges between 3-8 business days, ensuring you receive your fashion essentials without unnecessary delay. 

Failed Delivery Attempts 

If delivery cannot be completed due to an incorrect address, the recipient being unavailable, or refusal to accept the parcel, the shipment will be sent back to our warehouse. Customers may raise a request for re-delivery. 

Damaged or Lost Shipments 

If your package is delivered in a damaged condition, kindly inform our customer service team within 48 hours of receipt along with supporting photographs. 
For shipments lost in transit, we will arrange for either a replacement or a refund after confirmation with our courier partner. 

Contact Us 

For any assistance regarding shipping and delivery, please contact us at: solventrotechnologies@gmail.com. 

We appreciate your trust in shopping with us and remain committed to ensuring a smooth delivery experience every time.